At Yourpackage.shop
We are committed to providing you with a satisfactory shopping experience. To ensure transparency and clarity, we have established a return and refund policy in compliance with U.S. regulations and international best practices.

Returns

Conditions for returning a product:

• The product must be unused, in its original packaging, and in the same condition as when received.
• The return request must be made within 30 calendar days from the date of receiving the order, in accordance with U.S. consumer protection laws and the Federal Trade Commission (FTC) guidelines.

Non-eligible products for return:

• Opened or used products.
• Personal hygiene items or perishable goods.

Process to request a return:

1. Contact us via email at yourpackage.shopus@gmail.com or call our customer service line at +1 (315) 707 1990.
2. Provide your order number, a description of the reason for the return, and photos of the product (if applicable).
3. Once the request is approved, we will guide you through the return process.

Refunds

Conditions for refunds:

• If the product is defective, incorrect, or does not match what was ordered, we will cover the return shipping costs and issue a full refund.
• If the return is due to personal reasons (e.g., change of mind), the customer will be responsible for the return shipping costs, and only the product value will be refunded (shipping costs are non-refundable).

Timeframe for processing a refund:

• Once we receive and verify the condition of the returned product, we will process the refund within 30 calendar days, as per FTC guidelines.
• The refund will be issued using the same payment method used for the purchase.

Chargebacks

In accordance with the Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA), you may request a chargeback in the following cases:

• Fraudulent transactions.
• Unauthorized charges.
• Non-receipt of the product.
• Defective or incorrect product received.

To proceed with a chargeback, you must:

1. File a complaint with us and return the product (if applicable) within 5 business days of becoming aware of the issue.
2. Notify the issuer of the payment method used (e.g., credit card company or bank).

Important Notes

• Our return policy is accessible to all users without requiring registration or login, following best practices recommended by Google Merchant Center.
• We recommend inspecting the package upon delivery. If you notice any damage, notify us immediately.
• We reserve the right to reject returns that do not meet the specified conditions.

Contact Information

For any questions related to returns and refunds, please contact us at:

• Email: yourpackage.shopus@gmail.com
• Phone: +1 (315) 707 1990
• Address: 6910 NW 46 Street | Miami, FL

Yourpackage.shop
Committed to your satisfaction.